The effective skills in effective telephone intervention include self-awareness, non-judgemental, non-reactive, and high tolerance. Self-awareness is a significant skill needed in effective telephone intervention as the individual can empathize with the client without becoming emotional or personally involved when subjects with individual meanings surfaces (Hartke and Rosemarie 69). The other skill is being non-judgmental as clients on telephone notice when one becomes judgemental hence keeping quiet and leaving no room to offer assistance. Ideally, one should listen without casting judgments hence offering the client(s) support and an empathetic ear in a safe environment. An effective telephone intervention is nonreactive to the client’s outbursts and threats; he/she remains calm and completely offering the client support (Hartke, and Rosemarie 71). Another significant skill is being highly tolerant to the inevitable dramatic chaos and situations encountered regularly. These skills are important as they help an individual to get the required information from the client. This helps in providing the best services to the client hence leaving him delighted with the telephone services offered.
The law enforcement officers face numerous challenges when responding to crises involving mentally ill people. In modern policing, the law enforcers encounter mentally ill citizens in persons in need of care, victims, complainants, missing persons, disorderly persons, and criminal offenders. Some of the challenges the law enforcers face include lack of skills to identify if the mentally ill person is dangerous or not. Mentally ill people are more violent to the law enforcers than the general public. They may end up being harmed by the mentally ill individuals while protecting the public and ensuring law and order is maintained. It is also difficult to determine which behaviour is related to mental health. It is also difficult for a law enforcement officer to take command and control the situation involving a mentally ill person.
Some of the advantages of online crisis intervention include its suitability to remote areas, convenience and affordability, online crisis intervention makes information more accessible and online crisis intervention accessible to those with physical limitations (Andersson, Gerhard, and Nickolai 6). On the other hand, the disadvantages of online crisis intervention include some nations do not allow out-of-state providers, some insurance companies do not cover e-crisis intervention, concerns about unreliable technology, privacy, and confidentiality (Andersson, Gerhard, and Nickolai 10). I can see myself work in online crisis intervention to increase after hours of capabilities of other service providers as well as ensure accessibility of services to those who need most in the community. Online crisis intervention collaborates with other service providers like the community service systems, mental health services, safe houses, ambulances, police, and hospital among others.
Police departments regularly handle cases involving mentally ill by protecting the community’s welfare and safety. The police department has a duty to respond to calls and deliver services round the clock (Steadman, and Morrissette 1055). The police have taken the role of a “street-corner psychiatrist” since they are the first to respond to urgent situations involving mentally ill clients at the community.